Refund and Returns Policy – Osaka Halal Food & Spice

Refund Policy - Osaka Halal Food

At Osaka Halal Food, we want you to be satisfied with your purchase. This Refund Policy outlines how we handle complaints or refund requests.

If you receive a product that is expired or past its sell-by/use-by date:

You are eligible for a full refund of that item.
You must provide a photograph clearly showing the product with the expiry date, along with your order number and invoice copy.

If a product is damaged, spoiled, leaking, or otherwise not acceptable:

A full refund will be given for that product.
You must send a clear image showing the damage, the packaging, order number, and invoice.

If one or more items from your order are missing:

Provide a photo of the delivered package showing the items you received, a copy of the invoice, and the order number.
We will investigate and if confirmed, refund the full value of missing items.

Credit/Debit Card Payments
Refunds will be issued back to the same card used. If you request a refund for non-product issue (e.g. change of mind), we may charge a processing fee (e.g. 3–4%). Refunds due to our error (missing, damaged, expired items) have no processing charge. It may take 5–10 business days for the refund to appear in your account.
Store/Credit Wallet or Site Points
We may issue refunds in the form of site credit or loyalty points. These will typically show in your account in 1–3 business days. Use of these points would be subject to our site’s loyalty terms.
Other Payment Methods
For other payment types (e.g. bank transfer, mobile payment, etc.), we’ll refund via the same method whenever possible. Time to process may vary (5–10 business days or more, depending on provider).

Requests must be made within [Insert time frame — e.g. 7 or 14 days] of delivery.
Items must be returned in the same condition you received them, unless the issue is due to damage, spoilage, or expiry.
To speed up your claim, send all required evidence (images, invoice, order number).

Products damaged after delivery or due to misuse.
Items where the issue is caused by improper storage or external causes beyond our control.
Change-of-mind returns, unless otherwise specified.

Contact us via [Refund/Support form] available on osakahalalfood.com or email us at [Support email].
Include required proof (images, invoice, order number) and reason for refund.
Our team will review and respond, typically within [Insert response time, e.g. 48–72 hours].

Once approved, we’ll issue the refund through your selected method. You’ll receive a confirmation email when the refund is processed.